Returns and Refunds Policy
Effective Date: 10.31.2025
At POP Mustards, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we are here to help.
1. Returns
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Timeframe: You have 30 days from the date of purchase to initiate a return.
- Process: To start a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with instructions on how to proceed.
2. Refunds
- Approval: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 days.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in original condition, damaged, or missing parts for reasons not due to our error).
3. Exchanges
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected].
4. Shipping Costs
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Exchanges: If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Non-Returnable Items
- Certain items are non-returnable, including gift cards and any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
6. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us at [email protected].
Thank you for choosing POP Mustards. We are dedicated to providing you with quality products and excellent customer service.
